Frequently Asked Questions (FAQ)

1. General Questions

What is Kiossa?

Kiossa is a brand dedicated to providing high-quality pre-owned cameras and bags, ensuring authenticity, sustainability, and customer satisfaction. We focus on giving secondhand items new life while promoting eco-friendly shopping.

Are all products at Kiossa secondhand?

Yes! We specialize in selling carefully inspected and curated pre-owned cameras and bags. We prioritize quality control to ensure customers receive well-maintained products.

How does Kiossa ensure product quality?

Every item goes through a thorough inspection process before being listed. We check functionality, condition, and authenticity to provide accurate descriptions and images.

2. Orders & Payments

How can I place an order?

You can browse our product listings, add items to your cart, and complete the checkout process. If you need assistance, feel free to contact us at kiossavelo@gmail.com.

What payment methods do you accept?

We accept major payment options, including credit/debit cards, PayPal, and other secure online payment methods. Specific details will be available at checkout.

Can I cancel my order?

Yes, orders may be canceled before shipping. Once the item has shipped, you will need to follow our Return Policy for refunds.

3. Shipping & Delivery

Where does Kiossa ship?

We offer domestic and international shipping. Refer to our Shipping Policy for details on fees, estimated delivery times, and customs information.

How long does shipping take?

Shipping times vary:

  • Domestic (U.S.): Estimated 5-10 business days

  • International: Estimated 10-20 business days, depending on destination

How can I track my order?

Once your order is shipped, we will send a tracking number via email. You can monitor its progress using the provided tracking link.

Do international orders require customs fees?

Yes, international shipments may be subject to customs duties, import taxes, or local handling fees, depending on your country’s regulations. Kiossa is not responsible for these charges, and customers must cover additional costs.

4. Returns & Refunds

What is your return policy?

We accept returns within 30 days of purchase for eligible items. Items must be in the same condition as received, including original packaging.

How do I initiate a return?

To start a return, follow these steps:

  1. Email us at kiossavelo@gmail.com with your order details and reason for return.

  2. We will provide return instructions and a shipping label (if applicable).

  3. Ship the item back securely, using a trackable shipping method.

  4. Once received, refunds will be processed within 5-7 business days.

Are refunds instant?

No, refunds typically take 5-7 business days to reflect on your original payment method, depending on bank processing times.

5. Product Condition & Authenticity

Are the cameras and bags authentic?

Yes! Kiossa does not sell counterfeit products. We verify authenticity before listing items and provide transparent descriptions.

What condition are Kiossa’s products in?

All items are pre-owned but carefully inspected. We provide detailed condition reports and images so customers can make informed purchasing decisions.

Can I request a specific item that’s not listed?

If you're searching for a particular camera or bag, email us at assinasarea@gmail.com, and we’ll let you know if we can source it.

6. Sustainability & Eco-Friendly Practices

How does Kiossa support sustainability?

We promote eco-friendly shopping by selling high-quality pre-owned items, using minimal packaging, and encouraging conscious consumerism.

Why should I buy pre-owned items?

Purchasing pre-loved products helps reduce waste, lower carbon footprints, and support ethical consumerism by extending the life of quality items.

7. Customer Support & Contact

How can I contact Kiossa?

You can reach us via: 📧 Email: kiossavelo@gmail.com 📍 Address: 380 Copper Springs Ln, Elgin, IL 60124, United States 📞 Phone: +1 (847) 931-6123

What if I have an issue with my order?

If you experience any issues, contact us as soon as possible via email, and we will work to resolve your concerns promptly.

Do you have business hours for customer support?

Our support team responds to inquiries Monday–Friday, and we aim to reply within 48 hours.